Your information should be treated with care.
Effective and last updated: September 19, 2026
When you contact Liberty Aqua or request a Free Water Test, you may share information so we can respond, understand your water concerns, schedule service, and support you as a customer. This policy explains what we collect and how we use it.
You may voluntarily provide your first and last name, phone number, email address, home address or ZIP code, water concerns, and appointment or service request information.
If requested, you may also share homeowner or renter status and whether your home uses city or well water. This includes information entered into the Free Water Test form and anything else you choose to provide when communicating with us.
Basic technical information may be collected, including your IP address, browser and device information, pages viewed, referral or source information, and approximate location derived from technical information. Cookies, similar technologies, and analytics or advertising identifiers may also be used where applicable.
We may share information with service providers reasonably needed to operate Liberty Aqua and help serve you. These may include customer-management, scheduling, phone, SMS, email, website-hosting, and platform providers; payment processors when applicable; and analytics or advertising providers where used.
We may also share information with installers or service contractors when necessary to perform requested work, with accountants, attorneys, insurers, or other professional advisers when appropriate, and with authorities when legally required.
Liberty Aqua does not sell customer personal information for money.
When you request a Free Water Test, quote, service, or appointment, we may contact you by phone, email, or text about that request and related service.
A service request is not automatic consent to unrelated recurring promotional marketing. If promotional communications are used, you can opt out by following the instructions provided in those messages.
Cookies and similar technologies may help the site function, help us understand website activity, and measure marketing performance. You can manage cookie preferences through your browser settings. Restricting cookies may affect some website features.
We keep information only as long as reasonably necessary for customer service, warranty support, business operations, accounting, tax, legal, and recordkeeping purposes.
You may contact us to ask about, correct, or request deletion of your personal information where applicable. Requests are subject to applicable legal and recordkeeping requirements.
Our website is not directed to children under 13. Liberty Aqua does not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us.
We use reasonable administrative, technical, and organizational safeguards to protect information. No online system can be guaranteed completely secure.
We may update this Privacy Policy as our practices or requirements change. When we make updates, we will change the date at the top of this page.